Shipping Policy
Shipping
All items are ready to be dispatched within 2-4 business days (weekend and public holidays are not included) after the payment is completed.
Our standard shipping service to the Australia, United Kindom, United States, Germany is free.
We are excited to offer international shipping for most destinations of the world. But some remote area we don't ship to currently such as some uninhabited islands.
Delivery
Most standard shipments are sent through our local warehouse: Australia, United Kingdom, United States, Germany. Some of them will send from our Hongkong Warehouse direcly if the stock is insufficient supply.
UK Stock: Item will simply arrive within 4-10 business days after it is dispatched.
US Stock: Item will simply arrive within 2-5 business days after it is dispatched.
AU Stock: Item will simply arrive within 3-7 business days after it is dispatched.
DE Stock: Item will simply arrive within 2-6 business days after it is dispatched.
CN stock: Item will simply arrive within 7-25 business days after it is dispatched.
We use reputable couriers like UPS, FEDEX, USPS, AU POST, GLS and DHL, all items will be tracked for your peace of mind.
Note for taxes:Import duties, taxes and charges are not included in the item price or shipping charges. For most of the countries, our customers do not need to pay for importing fees, duties or VAT(Valued Additional Tax).
Tracking Your Package
Shipping Confirmation
You will receive an e-mail containing your tracking number as soon as the shipping label is printed.You can track your package here: https://www.17track.net/en.
This tracking information may take up to 24 hours to become available.
Issues With Tracking Info
We are always happy to help, but unfortunately, we only have access to the same tracking information you have. We ask that you please try to resolve any issue with the carrier directly. If all else fails, please contact our support team directly for assistance at support@dukwinwatchwinders.com
Lost Packages
DUKWIN will not be responsible for any items damaged or lost during transit.
Any claims should be filed with the respective carrier.
If all else fails, please contact our support team directly for assistance at support@dukwinwatchwinders.com.
