Returns
*To return your product, please email to support@dukwinwatchwinders.com first to get your exact return information first.
To return your product, please follow as steps:
1. Email to support@dukwinwatchwinders.com.
2. Send the picture and video regarding the issue via email or Whatsapp (If possible)
3. Please keep the original package and the label attached to the box for 30 days.
4. We will refund you after we receive the item and finish quality check.
*Please do not return to the original shipping address, Please contact customer service to confirm before returning.
Return Address:
US address: LiqinLiu-[sally], 1301 NW 91ST TERRACE,Gainesville.FL.32606, US,7189714812
UK address: Kelvin Hui, 43 Chapman Close, Sheffield, South Yorkshire, S6 5BX ,UK, 07426435383
Customers should meet the following terms:
-Our returns policy covers 30 days. If 30 days has passed since the time of your delivery, unfortunately, we cannot offer you a refund or exchange.
-Please note that the platform had charged the buyer 5% transaction fee, if the buyer wants to return the goods for a refund for personal reasons, the refund we will give you will be 5% less.
-You are responsible for covering shipping costs when returning your item for personal reason. Shipping costs are non-refundable.
*Returns for personal reasons: Products must be returned in new, unused condition and in the original packaging, otherwise, you may be charged a 20% restocking fee. Please note all return delivery costs are the responsibility of the customer.
*For defective items within the warranty period but beyond the 30-day return period or within 30-day return period: We recommend retaining the original packaging. If you no longer have it, you shall cover relevant packaging costs. If you refuse to cover packaging costs, you may be charged a 20% fee.
*If you buy our watch winder with fingerprint lock, please delete your fingerprint before sending it back.
Faulty Goods
Faulty goods are covered by the manufacturer's warranty, if you find fault with the goods you must advise us within 3 days of receipt of goods.
Refunds
Once your return is received and inspected, we will send you an email to notify you of the status of your refund.
If you are approved, returns will be processed within 14 business days of receipt of your item(s). Please note that payment processing is beyond our control and it may take up to 7-10 additional business days for the funds to be credited to your account used during checkout.
Order Cancellation
You can cancel your order within 4 hours of placing it. Please send an email to support@dukwinwatchwinders.com to request cancellation. We will NOT accept order cancellation request if the order have already been shipped.
*Note: If the buyer cancels the order arbitrarily, please note that the platform Shopify will charge a 5% transaction fee, so this transaction fee will be deducted from your payment and your refund will be reduced by 5%.
*Important Notice: Orders paid with tips or gift cards are non-cancellable under any circumstances.
Order Processing Timeline
We typically process orders within 1- 3 business days. If the order has been shipped, we cannot accept a cancellation request.
*Exception: In case of out-of-stock items, we will send an additional email notification.
Late or missing refunds
If you still haven't received your refund after 10 business days, first of all, double check your bank account and ensure it is the same one used for purchase.
Following this, contact your credit/debit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund appears in your account.
After performing each of these steps, if you are certain the refund has not be received, please contact us at support@dukwinwatchwinders.com.
Gift Card Policy
Please note that all gift card purchases are non-refundable and cannot be cancelled once the order is completed.
Random Color Order Policy
For orders placed with the "Random Color" option:
- The color shipped will be selected randomly from the color options listed on the product page at the time of fulfillment.
- No specific color requests can be accommodated for this option at the time of purchase.
- All colors are brand new and of the same quality as the selected color options.
- If you wish to exchange or return due to personal preference of the received color, you may request a color change to one of our available standard colors.
However, you will be responsible for:
1. The price difference (if any) between the "Random Color" price and the standard color price you wish to exchange to.
2. All shipping costs incurred for the return of the original item and the reshipment of the new item.
3. The item must be kept unused, unopened and in resellable condition to be eligible for return or exchange.
Estimate delivery times:
2-5 days (United States)
2-6 days (Germany)
3-10 days (United Kingdom)
3-7 days (Australia)
7-25 days (International)
✅ 1-Year Warranty for Watch Winders, Safes & Rolls
✅ 2-Year Warranty for Automatic Watches
✅ 30-Day Returns for a Risk-Free Purchase Experience
✅ Professional Troubleshooting Guides for Easy Self-Service
✅ Anti-Shock Packaging to Ensure Safe Delivery Worldwide
✅ 24h-48h Response to All Your Questions and Concerns
Guarantee Safe Checkout
Unique Design: Maintaining the functional features of a traditional watch winders with an eye-catching perspective watch holder storage to display your watches. This peerless innovation design men watch rotator box will be perfect as a centrepiece in your house or shop.
Shape: Patented design 009053226-0001
Rotation Options: Allows you to switch between the 4 modes.
Directional Settings: Clockwise, counter clockwise and bi-directional.
Cuff: Patented lock-in cuff ‘locks’ your timepiece into the rotator drum for a secure fit. Detachable base to accommodate all wrist sizes without putting pressure on your bracelet.
Battery Option: Runs solely on AC power (universal adapter included).
Storage: 4 winding modules, 6 watches holder and 1 jewellery drawer.
Material: DUKWIN Automatic Watch Winder for 4 watches is made of 100% handmade wooden with tempered glass window, stylish piano-gloss exterior and the interior vegan leather.
- Rotation knob
- Built-in white illumination
- Watch display storage
- Built in drawer storage for jewellery
- Ultra quiet motors
- Comes with a power adapter of AC/DC 5.0-volt.1A output.
- Product measuring 46cm (L) x 20cm (W) x 32cm (H) / 18.11" x 7.87" x 12.59"
- Weight: 11.2kg
Note: Measurement may vary by 2 - 3 cm between the described size and the actual size.
Luxury 4 watch winder with 6 watches storage information
Mode 1: Rotate 2 minutes clockwise, rest for 6 minutes, cycle repeat
Mode 2: Rotate 2 minutes counter clockwise, rest for 6 minutes, cycle
repeat
Mode 3: Rotate 2 minutes clockwise, rest for 6 minutes, Rotate 2 minutes
counter clock-wise,rest for 6 minutes, cycle repeat
Mode 4: Rotate 5 minutes clockwise, rotate 5 minutes counter -clockwise,
repeat above for 3 hours, rest for 9 hours, cycle repeat.
Overall rating: 4.8 / 5 from 24 reviews.
This was bought for me by my sons as a Xmas present to house my collection of watches 3 of which are automatics. My youngest son has a single watch winder which I have been using recently so decided to get me one which will keep all my watches up date and in time. Can't wait to receive it and put it in action.
4 Watch Winders for Automatic Watches with 6 Watches Display Organizer - Red
The watch winder arrived very quickly and in excellent condition. It was securely packed. So much so that we thought we ordered the wrong one or that we read the measurements incorrectly. We didn't. It was just in extra packaging. It works perfectly and looks stunning.
4 Watch Winders for Automatic Watches with 6 Watches Display Organizer - Red
Quick delivery and shipped very well packed. This was a gift for my husband. He got the box up and running quickly and all his watches set up and all the auto winders are keeping time. We’re very pleased with the Dukwin.
4 Watch Winders for Automatic Watches with 6 Watches Display Organizer - Red
Had the watch wider for few weeks and it works great and looks fantastic
4 Watch Winders for Automatic Watches with 6 Watches Display Organizer - Red
Works great. Just what I was looking for. 👍
4 Watch Winders for Automatic Watches with 6 Watches Display Organizer - Red
Impressive packaging. Very impressive. After a week of use, pleased with the low sound as unit is located in bedroom. Did have a sound issue at first that was remedied by removing all four watches and reinstalling them. Culprit, I believe, turtle back Seiko diver ( heavier than the other watches) AND Fit and finish are excellent. A beautiful addition.
4 Watch Winders for Automatic Watches with 6 Watches Display Organizer - Red
Beautiful display. Very well packaged. Was much bigger than expected so if you have limited space be sure to pay attention to dimensions. Looks great in my space.
4 Watch Winders for Automatic Watches with 6 Watches Display Organizer - Red
Arrived well protected. Unboxing it revealed the magnificent craftsmanship and elegant design. Easy to set up and once filled with the watches it was even more stunning. The winding mechanisms are smooth and extremely quiet. The interior lights were the perfect addition
4 Watch Winders for Automatic Watches with 6 Watches Display Organizer - Red
Really classy and elegant! Love the color and the materials and the best thing is that is really quiet
4 Watch Winders for Automatic Watches with 6 Watches Display Organizer - Red
Great product
4 Watch Winders for Automatic Watches with 6 Watches Display Organizer - Red
My husband is VERY difficult to shop for. Your product blew him away! It is absolutely gorgeous and we are incredibly impressed. The watch cabinet is beautiful & lighting & watch winding mechanism is hypnotizing. We could not be happier. The customizable drawer is a bonus as he can store everything from cuff links to Leatherman knives.
4 Watch Winders for Automatic Watches with 6 Watches Display Organizer - Red
Great product and excellent processing time
4 Watch Winders for Automatic Watches with 6 Watches Display Organizer - Red
It is very quiet.
4 Watch Winders for Automatic Watches with 6 Watches Display Organizer - Red
Setting 4, where it’s supposed to go for 3 hours and then rest for 9 was appealing but if doesn’t work. It runs continuously. And doesn’t stop. This is disappointing.
4 Watch Winders for Automatic Watches with 6 Watches Display Organizer - Red
Nice piece overall. A few changes would make it 5 star. 1. The key should not fall out of the key hole all the time. 2. There should be smaller watch pillows for smaller wrists. I have a small wrist and can't buckle the watches around the shipped pillows.
4 Watch Winders for Automatic Watches with 6 Watches Display Organizer - Red
Does as it says on the box. Spins watches consistently and makes very little noise (can only hear it when the house is silent). Will definitely get another one when I've got the watches for it!
4 Watch Winders for Automatic Watches with 6 Watches Display Organizer - Red
It was just what I needed
4 Watch Winders for Automatic Watches with 6 Watches Display Organizer - Red
Looks great and is silent when running. Quality feels very nice. Only issue I have, is the watch is not tight on the winder posts. Since my wrist is a little larger, the well is not deep enough to keep the watch tight against the front face of the winder post. It flopped or moved at every rotation. I had to add a piece of foam under the face to keep it tight. It still moves a bit but does not flop like it did. Thanks Jeff
4 Watch Winders for Automatic Watches with 6 Watches Display Organizer - Red
I love the look of my watches in the winder! It's a lot bigger than what I thought. My watch collection looks even more prestigious in this winder than my previous one.
4 Watch Winders for Automatic Watches with 6 Watches Display Organizer - Red
This watch box it amazing. It’s really great quality and keeps all my watches wound and even my eco drive watches charged.
4 Watch Winders for Automatic Watches with 6 Watches Display Organizer - Red
Dispatched very quickly and very safely packed. Excellent quality
4 Watch Winders for Automatic Watches with 6 Watches Display Organizer - Red
Perfect! Exactly as advertised!
4 Watch Winders for Automatic Watches with 6 Watches Display Organizer - Red
Gorgeous. Great quality. Winder motors are practically silent. Makes my bedroom look better. Very happy with my purchase.
4 Watch Winders for Automatic Watches with 6 Watches Display Organizer - Red
Beautiful and fiction watch organizer / winder. The quality of construction and design are great! I can’t hear the winder as it works, super quiet!
4 Watch Winders for Automatic Watches with 6 Watches Display Organizer - Red
Company Address:
TURNING P TRADING CO., LTD.
Church Field, Sheffield, S2 1SP, United Kingdom
Email: support@dukwinwatchwinders.com
9:00-18:00, Mon-Fri (UTC-8:00)
AUTOMATIC WATCHES
LUXURY WATCH SAFES
VEGAN LEATHER WATCH ROLLS
🎁GIFT COMBO
